ORDER TRACKING & DELIVERY

 

Why didn’t I receive an email confirming my order?

It is possible that the confirmation email may have slipped into your SPAM box. If this is not the case, there was probably a small technical problem when the email was automatically sent. Do not hesitate to contact the after-sales service by e-mail. [email protected] and +33 6 48 16 06 90 from Monday to Friday from 10am to 6pm to ensure that your order is taken into account.

Can I change or cancel my order?

If you wish to modify your order, please send an email to [email protected] to see what can be done.

The Customer does not have a right of withdrawal. Indeed, in accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for products made to the consumer’s specifications or clearly personalised.

How are your packages prepared for shipment?

Each work is packed with the utmost care. Each artist must protect the surface of the printed work. The HAPPY FUNKY FAMILY has decided in advance with each artist on the most optimal way to pack his works.

What are the delivery times for the order?

It takes between 3 and 8 weeks depending on the artist (Monday to Friday) to receive your order in France and the rest of Europe. Delays may vary depending on the artist and the destination.

We respect delivery times and are not responsible for delays caused by the Post Office or other local service providers. 

What countries do you deliver to? What are the shipping rates?

HAPPY FUNKY FAMILY delivers all countries in Europe to your home with tracking. 

Shipping prices may vary slightly depending on the formats and artists selected. Please check the price in your shopping cart when you order.

Do not hesitate to contact us at +33 6 48 16 06 90 for more information.

What’s the status of my order?

You can track your package at any time with the tracking number that was sent to you when you confirmed your order. If ever, the parcel is late in coming and you need more information, do not hesitate to contact the after-sales service by e-mail [email protected] and at +33 6 48 16 06 90 from Monday to Friday from 10am to 6pm.

According to the tracking platform, my package is available at the post office. However, I don’t have a delivery notice. How can I do that?

Unfortunately, sometimes the postman does not leave a calling card indicating that he tried to deliver you in your absence. Don’t panic, just take your tracking number and your ID card with you and go to the nearest post office (the one you depend on) to pick up your package.

My package arrives damaged, what should I do?

Even though we take care to pack each work carefully, we cannot 100% guarantee the arrival of each parcel in good condition. Rest assured, this is very very rare. Depending on the country, we send the works with different service providers with whom we take out transport insurance in order to be compensated in case of loss or damage.  

In the case of personalised works, unfortunately we cannot offer you a return, refund or exchange in the traditional way.
In case of dissatisfaction, please inform HAPPY FUNKY FAMILY as soon as possible by email at the following address: hello@happyfunkyfamily.com enclosing a photograph showing the problem and specifying:

your name

your order number

the reason for your dissatisfaction

your phone number.

We will decide at our discretion whether or not to pursue this claim. In some cases, we will deliver a new version of your work at our expense (when it is easily possible for the artist to reproduce it again). In other cases, we will provide you with a voucher of equivalent value to the product originally ordered, to be used on the site.

If the problem cannot be identified via the photograph sent by the Customer, we reserve the right to request a return by mail of the order (the shipping costs will be refunded by HAPPY FUNKY FAMILY in the form of a voucher to be used on the site).

DO YOU STILL HAVE A QUESTION?
You can write to us at [email protected]